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Welcome to Nam Nam! These Terms and Conditions govern your use of our website and your purchase of our candy products. By accessing our site or placing an order, you agree to be bound by the following terms, which are designed to ensure a safe, transparent, and enjoyable shopping experience.

1. General Information

Nam Nam is a Hong Kong-based business offering Scandinavian-inspired candy products. These Terms apply to all users of the website and customers purchasing goods through our online store. By using the site or placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Product Quality and Consumer Rights

All products sold by Nam Nam are subject to the Sale of Goods Ordinance (Cap. 26) of Hong Kong. This means our candy must be of merchantable quality, fit for its intended purpose, and match the description provided. If you receive a defective or incorrect item, you are entitled to a replacement or refund in accordance with applicable consumer protection laws.

3. Pricing and Payment

All prices are listed in Hong Kong Dollars (HKD) and include applicable charges unless otherwise stated. Payment is processed securely through licensed third-party providers. Your order is confirmed once payment is successfully received.

4. Delivery

We deliver within Hong Kong and aim to dispatch orders within the timeframe stated on our website. Delivery times may vary depending on location and availability. Risk of loss or damage to goods passes to you upon delivery. You will receive a confirmation email once your order has been shipped.

5. Returns and Refunds

Due to hygiene and food safety regulations, candy products are non-returnable unless they are defective or incorrectly delivered. If you believe your item is faulty, please contact our customer service within a reasonable time after receiving your order. We will assess the issue and offer a replacement, refund, or other appropriate resolution.

6. Limitation of Liability

Nam Nam is not liable for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms limits our liability for personal injury caused by negligence or affects your statutory rights as a consumer under Hong Kong law.

7. Personal Data and Privacy

We are committed to protecting your personal data and comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Your data is collected solely for order processing and customer support. We do not sell or share your information with third parties except as necessary to fulfill your order. You have the right to access and correct your personal data. For more details, please refer to our Privacy Policy.

8. Use of Website

You agree to use our website for lawful purposes only. All content, including images, text, and trademarks, is the property of Nam Nam or its licensors and may not be reproduced without permission. We reserve the right to suspend or terminate access to the site for misuse or violation of these Terms.

9. Changes to Terms

Nam Nam reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this section regularly.

10. Governing Law

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from your use of the website or purchase of products shall be subject to the exclusive jurisdiction of the courts of Hong Kong